Privacy Policy
Last updated: July 2026
Privacy Notice
At The Inner Journey with Mirabela, I am committed to protecting your privacy and handling your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
This Privacy Policy explains how I collect, use, store and protect your personal information when you visit my website or contact me regarding counselling and psychotherapy services.
Data Controller
The Inner Journey with Mirabela
Data Controller: Mrs Mirabela Nicoleta Dragoev
Email: theinnerjourneywithmirabela@gmail.com
ICO Registration Number: ZC074602
What information do I collect?
Depending on how you contact me, I may collect:
Your name
Email address
Telephone number
Information you choose to share in your enquiry
Any information required to arrange an appointment
If you become a client, additional personal and health information will be collected as part of the therapeutic process.
How do I collect your information?
Your information may be collected when you:
Complete the contact form on my website
Contact me by email
Contact me by telephone
Attend an initial consultation
Engage in counselling or psychotherapy sessions
Why do I collect your information?
Your personal information is collected so I can:
Respond to your enquiries
Arrange appointments
Provide counselling and psychotherapy services
Maintain appropriate clinical records
Meet my professional, ethical and legal responsibilities
Lawful Basis for Processing
I process your personal information under the following lawful bases:
Legitimate Interests
Performance of a Contract
Legal Obligation (where applicable)
Where special category data (health information) is processed, this is done in accordance with Article 9 UK GDPR.
How is your information stored?
I take appropriate steps to protect your personal information.
Website enquiries are securely transmitted via Squarespace and received in my professional Gmail account.
Clinical notes are stored electronically on a password-protected computer.
Client information is not stored on cloud storage services.
Access to personal information is restricted to me as the Data Controller.
Will I share your information?
Your information will always be treated confidentially.
Information will only be shared where:
you have given your consent;
I am legally required to do so;
there is a serious risk of harm to yourself or another person;
safeguarding concerns require disclosure;
disclosure is required by a court of law.
Where possible, confidentiality will be discussed with you before information is shared.
How long is information kept?
Personal information is retained only for as long as necessary.
Clinical records are normally retained in accordance with professional guidance and legal requirements before being securely destroyed.
Website enquiries that do not lead to therapy are retained only for as long as reasonably necessary to respond to your enquiry and maintain appropriate business records.
Your Rights
Under UK GDPR you have the right to:
request access to your personal information;
request correction of inaccurate information;
request deletion of your personal information where appropriate;
request restriction of processing;
object to processing in certain circumstances;
request data portability where applicable;
withdraw consent where consent is the lawful basis for processing.
Some of these rights may be limited where professional or legal obligations apply.
Website Cookies
This website uses essential cookies required for the website to function correctly.
Further information can be found in the Cookie Policy.
Links to Other Websites
This website may contain links to external websites.
I am not responsible for the privacy practices of those websites and encourage you to read their privacy policies.
Contact
If you have any questions about this Privacy Policy or how your personal information is handled, please contact:
The Inner Journey with Mirabela
📧 theinnerjourneywithmirabela@gmail.com
Complaints
If you have a concern about how I handle your personal data, please contact me in the first instance at theinnerjourneywithmirabela@gmail.com so I can investigate and try to resolve the matter.
I will acknowledge your complaint within 30 days of receiving it and investigate it in accordance with the Data (Use and Access) Act 2025 and applicable UK data protection law.
If you remain dissatisfied with my response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).
Information Commissioner's Office (ICO)
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Website: https://ico.org.uk
Telephone: 0303 123 1113